Post-Incident Review

Incident Summary

Incident ID: 537589

Incident Date & Time: March 31st, 2025 at 11:20 BST - 11:36 BST

Affected Systems/Services: UK-A Routing (Secondary)

Severity Level: Degraded

Problem

UK-based customers may have experienced a brief 30-second service interruption due to a network convergence event on our provider's network. All services were automatically re-routed via redundant links.

Timeline

| Date/Time | Event Description |
|----...

Post-Incident Review

1. Incident Summary

• Incident ID: 518417
• Incident Date & Time: Feb 24, 11:14 PM / Feb 25, 12:45 AM / Feb 25, 11:15 PM / Feb 26, 12:30 AM

• Affected Systems/Services: UK-A Routing Upstream

• Severity Level: Low to Medium

2. Problem

A brief network disruption occurred at UK-A resulting in four outages of approximately 40 seconds each.

3. Timeline