Incidents and maintenance reported on status page for Computle https://status.computle.com/ https://d1lppblt9t2x15.cloudfront.net/logos/038d225874d44e97b8447809255e6810.svg https://status.computle.com/ en https://status.computle.com/incident/1064274 Tue, 15 Sep 2026 19:05:00 -0000 https://status.computle.com/incident/1064274#f835b19f3cfc33eeb90edead782aad60cccc5f8a6cc202ad5f8e434525951e25 Incident This issue has been resolved. A preliminary RCA has been shared here: https://blog.computle.com/preliminary-incident-report-ukb-power-outage-tuesday-15th-september-2026/ https://status.computle.com/incident/1064274 Tue, 15 Sep 2026 14:32:00 -0000 https://status.computle.com/incident/1064274#8f3fb2464280a2fda7a62da8b926c2b685acd1ae2642e46c1a0090ee445a8f34 Incident We are informed that power will be restored to both feeds on this rack at 16:00 UK time. This incident is isolated to 1x rack at UKB. https://status.computle.com/incident/1064274 Tue, 15 Sep 2026 11:10:00 -0000 https://status.computle.com/incident/1064274#d2717c9738dd40c262ba5f02e262bd2025521d0d4a49c59f82c952ddbdbf90a8 Incident Our data centre UKB provider is undergoing emergency power maintenance which is impacting two of our racks. https://status.computle.com/maintenance/885845 Sat, 02 May 2026 11:00:55 -0000 https://status.computle.com/incident/885845#b36c053a0e5fbca79f9405c6f10a73e90859fceb0e1f83a47d41afb00c8195c5 Maintenance We are performing remedial work to mitigate against the issues identified last month. No impact is expected but some users may experience session lags if active. See this link for more information: https://blog.computle.com/incident-post-mortem-uk-b-network-event-17-38-14th-april-2026/ https://status.computle.com/incident/871517 Tue, 14 Apr 2026 22:38:00 -0000 https://status.computle.com/incident/871517#4ee6f66533d1440907fd77a16a4adf93b0040a04b620a79d09e34beb2901eeb9 Incident A full post-mortem has been published here: https://blog.computle.com/incident-post-mortem-uk-b-network-event-17-38-14th-april-2026/ https://status.computle.com/incident/871517 Tue, 14 Apr 2026 18:11:00 -0000 https://status.computle.com/incident/871517#3fb19568f7ba28e0ba9b26b0d116dd85a547f09925ef4b2687e3d8e8f6e67271 Incident Full service restoration has been completed and we will be providing an incident post-mortem on our blog in due course. https://status.computle.com/incident/871517 Tue, 14 Apr 2026 16:48:00 -0000 https://status.computle.com/incident/871517#f458d53f100986be0011ba0e0054f97f58ddf96d3f3dfd7317e9bc2e46a7d760 Incident Tuesday 14th April 2026 - 16:38 GMT to 16:40 GMT. We are investigating a network incident which disrupted some tenants. Preliminary investigations show a spike in latency on the Cogent internet feed, indicating a network event with this carrier. Our two failover lines are currently handling the traffic. https://status.computle.com/maintenance/861745 Tue, 31 Mar 2026 16:00:00 -0000 https://status.computle.com/incident/861745#b142de5c12f319b137aa14e93af99917a3d4002eb55c0a2711f3e4df567df8fb Maintenance Updates to DCV licensing service and monitoring. https://status.computle.com/maintenance/854190 Sat, 21 Mar 2026 08:30:32 -0000 https://status.computle.com/incident/854190#f580dcd7fcb150e4eb213b3f4db5573f4168c6bd7c1882c01ac75da5ac0221a8 Maintenance These works form part of Kao Data’s statutory 5-year electrical fixed wire testing programme and are mandated by KAO Data as the datacentre operator. UPS-1-B: Saturday 21 March 2026, 07:00 to Sunday 22 March 2026, 17:00 https://status.computle.com/incident/853094 Thu, 19 Mar 2026 20:34:00 -0000 https://status.computle.com/incident/853094#0475460a5e35e7c839a5dba85fbc43602aeb6c9ba76e3c1557d5d06faf39b22b Incident RCA from our UKA South vendor. "A forwarding engine fault on one of our core routers caused it to stop passing traffic, which made a subset of services unreachable for approximately 40 minutes. The router was rebooted and full connectivity was restored; we're now working with our hardware vendor to ensure this doesn't happen again." https://status.computle.com/incident/853094 Thu, 19 Mar 2026 19:49:00 -0000 https://status.computle.com/incident/853094#d9b85d2416cb6b4e50d3faf0ee2362ed2860bb94e70ef103f48c48edaa9b8c7d Incident We are observing full network recovery at UKA South. A full RCA has been requested from the data centre vendor. https://status.computle.com/incident/853094 Thu, 19 Mar 2026 19:33:00 -0000 https://status.computle.com/incident/853094#2b441da3d8bd5ca12b336ca2801945a6a0211c513e0a4a2148a7cbcf00e8bbd0 Incident We are continuing to observe service degradation and an inability to reach the vendor’s core routing stack. https://status.computle.com/incident/853094 Thu, 19 Mar 2026 18:50:00 -0000 https://status.computle.com/incident/853094#ef0a4e495c0238d93edd6367bda26f94065bd224bd2d41c6230f1f269714a660 Incident We are observing service restoration alerts. Additional updates will be provided soon. https://status.computle.com/incident/853094 Thu, 19 Mar 2026 18:35:00 -0000 https://status.computle.com/incident/853094#e97c315c854f4c69c35d91bf6d8bee0dd97a40963ad5d8d5fe6a870ffcab2e06 Incident Upstream providers at UKA South facility are experiencing a network incident impacting all services at this location. The vendor’s engineers are investigating the root cause. Updates will be provided shortly. https://status.computle.com/maintenance/611259 Sun, 29 Jun 2025 17:00:14 -0000 https://status.computle.com/incident/611259#c9accd7e33f044c5de88bb05044522b254258cf034a5ecbca44ab8af03b69344 Maintenance We are performing network testing at UK-B site. https://status.computle.com/incident/537589 Mon, 31 Mar 2025 23:08:00 -0000 https://status.computle.com/incident/537589#c886357d3d38895938e0e0345b05d200a0db0263f7a6d0ba5a81c0a83a9dc70a Incident # Post-Incident Review ## Incident Summary **Incident ID:** 537589 **Incident Date & Time:** March 31st, 2025 at 11:20 BST - 11:36 BST **Affected Systems/Services:** UK-A Routing (Secondary) **Severity Level:** Degraded ## Problem UK-based customers may have experienced a brief 30-second service interruption due to a network convergence event on our provider's network. All services were automatically re-routed via redundant links. ## Timeline | Date/Time | Event Description | |-----------|-------------------| | March 31st, 11:20 BST | Initial connectivity drop detected. Monitoring identified route availability issues across provider's uplinks. | | March 31st, 11:29 BST | BGP route convergence event confirmed as services resumed within 30 seconds across the primary routing stack. | | March 31st, 11:36 BST | Issue fully resolved. Traffic automatically re-routed via alternative routes with no ongoing service impact. | ## Root Cause Analysis **Root Cause:** An issue was identified with the Lumen/CenturyLink uplinks following an unplanned 30-second connectivity drop. This triggered a network convergence event on the provider's network. ## Impact Assessment Minimal impact to service. While UK-based customers may have experienced a brief 30-second interruption, all traffic was automatically re-routed via redundant links, preventing any extended service disruption. ## Corrective Actions - Support request raised with the vendor (Lumen/CenturyLink) to investigate further Sincerely, Computle https://status.computle.com/incident/537589 Mon, 31 Mar 2025 22:36:00 -0000 https://status.computle.com/incident/537589#8dc9c6e57a76d71941e8becb3132795051ebca9450448cdfc1e6be34e0ab90ba Incident We have identified an issue with the Lumen/CenturyLink uplinks. All traffic has been automatically re-routed via alternative routes and there is currently no service impact. https://status.computle.com/incident/537589 Mon, 31 Mar 2025 22:29:00 -0000 https://status.computle.com/incident/537589#6f6ef1b231e404e499857486e854f716be17a573433def2d7f776e9fc420ef66 Incident Initial signs point to a BGP route convergence event as all services resumed within 30 seconds across the primary routing stack. https://status.computle.com/incident/537589 Mon, 31 Mar 2025 22:20:00 -0000 https://status.computle.com/incident/537589#bb52fb41e0e4cc11c1cd8e3c7ce52b1e6698661f9280c905a55f6b88ae8fe020 Incident We are monitoring route availability across our provider's uplinks following an unplanned 30-second connectivity drop to the redundant routing stack at our UK-A site. A support request has been raised with the vendor to investigate further. https://status.computle.com/maintenance/473104 Thu, 05 Dec 2024 21:00:00 -0000 https://status.computle.com/incident/473104#9b04e5da66cda27e73172c4b274777df390c1873e5e49d2990c133fe6da80622 Maintenance We are performing updates to our UKA networking. https://status.computle.com/maintenance/418149 Fri, 23 Aug 2024 13:00:00 -0000 https://status.computle.com/incident/418149#8e1e4fc3980fcca9451154b8c50f04e1f97d5b16147d9ce67060316781aea245 Maintenance Update as of 14:00 We are monitoring potential network issues reported by our upstream provider. Currently, we have no reported outages from our customers. ____________________________________________________________________ Update as of 16:30 We are seeing minimal service impact with all routes going over our failover links. Our upstream provider is continuing to remediate their service disruption. https://status.computle.com/maintenance/414912 Fri, 16 Aug 2024 16:30:00 -0000 https://status.computle.com/incident/414912#25714b30fdfeb82273ed8a04020a1b2cef1cbe5d5acd26af9579455c540da76e Maintenance DCV licensing patching https://status.computle.com/maintenance/411061 Thu, 08 Aug 2024 21:00:00 -0000 https://status.computle.com/incident/411061#3796363efb61ddb907f18f2dffb069fd8e9413662203c0ef0977f28ff3e0674b Maintenance Network carriers are performing maintenance works at our UK-A facility. POPs: Telehouse North and Telehouse East Traffic will be rerouted via alternative routes during the maintenance and will return to normal after completion. https://status.computle.com/maintenance/399116 Tue, 16 Jul 2024 21:00:00 -0000 https://status.computle.com/incident/399116#3f3e31b2d76ec22211c48510e0b257bbc135d720929e35ad755693bbef659122 Maintenance System patching https://status.computle.com/maintenance/393695 Thu, 04 Jul 2024 16:00:00 -0000 https://status.computle.com/incident/393695#47b38c91aa005de205a47f1603e798535266548bccbba797b221691827009cbb Maintenance DCV Licensing Maintenance https://status.computle.com/maintenance/393264 Wed, 03 Jul 2024 21:00:00 -0000 https://status.computle.com/incident/393264#79cc2a9418fa79a4cbfcf0cf8f82ec8d2362131f24c993ed4b3fc5e253b6aff4 Maintenance We are conducting failover testing. https://status.computle.com/maintenance/393047 Tue, 02 Jul 2024 11:00:00 -0000 https://status.computle.com/incident/393047#9a310952213e03a8c076358be92242c672dbb7959e3d264cf69c4f2e23cf7283 Maintenance We are upgrading our licensing servers. https://status.computle.com/incident/361885 Sun, 28 Apr 2024 13:11:00 -0000 https://status.computle.com/incident/361885#ff41f71126b6698e6877b3651af9b20155393ce0874c7757e6e19c2c1203010c Incident We are investigating automated alerting with our network provider. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 16:22:20 -0000 https://status.computle.com/incident/287068#b8e598623b6823789216481c0960bcb4df447a577c38ca360f777cbceac59d94 Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 16:07:36 -0000 https://status.computle.com/incident/287068#7f7a39da7fa29483e40a84b353badd09d7f4a15c77bcb0f86fcb8ae324c02a0b Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 16:03:26 -0000 https://status.computle.com/incident/287068#99e8f33ca19163079e0c799766cafd282d83566a0594759b8a8958c6d626e682 Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 16:00:10 -0000 https://status.computle.com/incident/287068#c389b7bb1a9260c4bf14950c0d191f75aa566f64ce1156f227c9f573e1e58ae0 Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:45:52 -0000 https://status.computle.com/incident/287068#c866f118641346bb3f0edba3de9195be72de4d5e3ceec63313c9d8b7b2e78f8a Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:42:24 -0000 https://status.computle.com/incident/287068#d22812f5cee47636e5bf4e1044e43b961787e2d825fa7b8c20d6a53cbbe0955b Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:30:07 -0000 https://status.computle.com/incident/287068#7fa82e22426e820bd29c500804aab90bda707e046f88f4a7f294dcec504feae7 Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:25:43 -0000 https://status.computle.com/incident/287068#dc98d08261e17b2f7e0d64296c4b9006ad0d1b809406099df75b4d30f151f942 Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:22:01 -0000 https://status.computle.com/incident/287068#50e608aae890c4ce0443a826dd6d7a325050359a725beefb4cb65948cfa261a7 Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:18:02 -0000 https://status.computle.com/incident/287068#6a84203998b7c54f87f935b7a98b04a5394829c05bd7721d90de630833d8482a Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 15:05:59 -0000 https://status.computle.com/incident/287068#70a0fe2315dfeb1ef0f515ac38269d77cbfac032d1883552995b42110374dc5b Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/287068 Tue, 14 Nov 2023 14:54:35 -0000 https://status.computle.com/incident/287068#d3aab6d0ff80fdef6df0a79a28527ed5eb4f0c06c6c471c8162d4d3caf918ce0 Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/263572 Sun, 24 Sep 2023 13:04:03 -0000 https://status.computle.com/incident/263572#ee11f2ee84e1647cae751ec5af21c7babac50f0b821da4620715783f5f98703c Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/263572 Sun, 24 Sep 2023 06:34:55 -0000 https://status.computle.com/incident/263572#2f098550e82387a75c5d71df5ac450fdfb7e00055d0f6c21fb080330dba4e0d0 Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/263456 Sat, 23 Sep 2023 22:40:16 -0000 https://status.computle.com/incident/263456#56688ec36ad853d88bc03cbd29cc14e647d87c6a00c55505d811a81f3433e749 Incident DCV Licensing (Primary) recovered. https://status.computle.com/incident/263456 Sat, 23 Sep 2023 22:33:18 -0000 https://status.computle.com/incident/263456#7e9287f9113427e37244029e8c7176db7316fcd8c88f83bcf94c45ebf975a9d7 Incident DCV Licensing (Primary) went down. https://status.computle.com/incident/219684 Tue, 13 Jun 2023 19:18:00 -0000 https://status.computle.com/incident/219684#51cf8eff1ed45fe6b023629369625a4d5d8760db588e94669e213063fff872fd Incident We were alerted to an outage of our UK-A core networking on Jun 13th at 07:58pm BST, which was resolved by our data centre provider at 08:05pm BST. In line with established procedures, we are awaiting a root-cause analysis from our facilities provider. However, in the interim, they have confirmed that network stability has been restored. We can confirm that no power loss occurred to Computle infrastructure, so no data loss should have occurred. For support, contact GetHelp@Computle.com. https://status.computle.com/incident/219684 Tue, 13 Jun 2023 19:05:49 -0000 https://status.computle.com/incident/219684#700b540fd0beb1e0e72bacfd6f195abecf72e430ffc5ae1b43ad48462eae540e Incident UK-A DCV Licensing (Secondary) recovered. https://status.computle.com/incident/219684 Tue, 13 Jun 2023 19:04:19 -0000 https://status.computle.com/incident/219684#57e56f11e0f6fc265a3995b1623bbfb1d06355671fdc5dbe7f13234ad84bc743 Incident UK-A Routing and UK-A DCV Licensing (Primary) recovered. https://status.computle.com/incident/219684 Tue, 13 Jun 2023 18:58:12 -0000 https://status.computle.com/incident/219684#bee8d59e50eb186e75360ad41beb9d43d37a6c24c9e4b8023f6545636fedf1af Incident UK-A Routing, UK-A DCV Licensing (Primary), and UK-A DCV Licensing (Secondary) went down.